The platform
Everything below is one system — one customer record, one inventory, one till. No connectors between six different products, because it isn't six different products.
POS and Sales
Ring up sales, layaways, special orders, and trade-ins in seconds. Every transaction flows straight into inventory, accounting, and customer history — no re-keying, no end-of-day mysteries.
- Sales, layaways, special orders, repairs, and trade-ins share one counter workflow, so staff learn a single screen instead of five.
- Customer-tier and contract pricing resolve automatically at the register — the right price comes up without anyone checking a binder.
- Cash drawer sessions, tender tracking, and end-of-day reconciliation are built in, and every line lands in customer history the moment the sale completes.
AI Inventory
WinJewel AI reads your inventory the way a jeweler does. Decades-old freeform descriptions get normalized automatically — metal, stones, sizes, styles — so you can search your case the way you talk: white gold solitaires under $2,000.
- Structured fields for metal, stones, carat weight, sizes, and styles — extracted from your existing descriptions, not re-typed by hand.
- Multi-store aware: track which case, which branch, and which vendor every piece belongs to, including consigned and memo goods.
- Item photos live with the item, and price tags print straight to your tag printer.
Repairs and Ticketing
Every repair tracked from intake photo to pickup text. AI-assisted tickets turn a voicemail or a counter conversation into a job with parts, pricing, and promise dates.
- Intake photos and videos attach to the ticket, so the condition of every piece is documented before it goes to the bench.
- AI-assisted intake drafts the job — items, instructions, parts, and pricing — from a voicemail transcript or a few words at the counter; your staff confirms instead of typing.
- Status updates and pickup notifications reach the customer by text, from your store's own number.
Customer Communication Hub
Calls, texts, WhatsApp, and Facebook messages in one inbox, attached to the customer record. Your store's number rings the counter, and every promise made to a customer is on file.
- One inbox for the whole store: calls, voicemails, texts, and social messages, each threaded onto the right customer automatically.
- Caller ID against your customer file — the counter knows who's calling and what's in progress before picking up.
- Every conversation is on record, so "they told me it would be ready Friday" is never a mystery again.
E-commerce and Marketplaces
Your case, everywhere. Push inventory to your own storefront, Shopify, eBay, and Etsy — quantities stay in sync, and a sale anywhere updates everywhere.
- List an item once; WinJewel AI keeps titles, photos, prices, and quantities aligned across every channel it's listed on.
- A sale at the counter pulls the listing down before it can oversell online — and an online sale deducts from the case count in real time.
- Consigned and memo goods follow your rules about where they're allowed to appear.
Reports and Insights
Two hundred reports' worth of answers without hunting for the right report. Ask in plain English and get the number, the chart, and the drill-down.
- The classic report library — sales, inventory aging, repairs, cash flow, vendor performance — is still there when you want the full printout.
- Plain-English questions like "what did bridal do last month versus last year?" return the figure, the trend, and the rows behind it.
- Every answer is drillable: from total, to category, to the individual slips.
One system. Every device.
WinJewel AI runs on Windows, Mac, iPhone, iPad, and Android — the same system and the same live data everywhere. Ring up a sale at the counter, approve a repair estimate from your phone, or review the day's numbers on the couch with an iPad. Your store no longer lives in one machine.
See it with your own inventory.
Early-access stores get a guided walkthrough with their own data, not a canned demo.
Get early access